Air Freshener & Odour Eliminator (5L Concentrated, Millionaire Man)
Company sent the item to the incorrect address and messed me about after me visiting on several occasions to try obtain the parcel from my old address which was my billing at the time of order. The company then said they would have it collected and delivered to me and if not then a refund would need to be given as they do not have one of the fresheners available anymore which I stressed I would require my order or a replacement of another kind due to a customers order I had to send out. He then failed to contact me and then I contacted him on Monday to see if their was an update which he then said he doesn’t know what to do and the parcel is lost or stolen and asked me to phone my bank for a chargeback and wouldn’t be issuing a refund without a police crime reference number which I said I would not do as I have wasted several days of my own trying to retrieve this package. But I was happy for him to do so, absolute shocking customer service and seems like the owner Carl doesn’t know how to deal with a situation like this as he has messed up and now won’t deal with the consequences of his own actions or stick to his word which is disgusting as I thought we were going to have a good relationship and plenty of future orders to come. Disappointed severely!
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